Due to the bespoke nature of our products, when a client places an order whether by verbal means, in writing, or through making some form of payment, they hereafter agree to be bound by that order. Should the Buyer wish to cancel an order, a cancellation fee will generally ensue.
As a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email to firstname.lastname@example.org within 7 working days of receiving the Goods.
Goods must be returned to the Buyer within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (not including delivery charges). If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
Where returned Goods are found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage. Refunds will not be given purely due to Goods arriving later than expected, as they are manufactured individually for each Buyer. Any or partial refund will be at the discretion of the Seller.